Privacy Policy

Last Updated: October 13, 2025

1. Information We Collect

1.1 Information You Provide

• Account and Purchase Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, billing address, and payment details (e.g., credit card information, processed securely by third-party payment processors).
• User-Generated Content: Reviews, photos, or social media posts you submit featuring SNAKE products.
• Customer Support: Information you provide when contacting us, such as inquiries or complaints.

1.2 Information Collected Automatically

• Browsing Data: IP address, browser type, device type, operating system, pages visited, and time spent on our Website, collected via cookies, pixels, or similar technologies.
• Analytics: We use tools like Google Analytics to track Website usage and improve our services.

1.3 Information from Third Parties

• Social Media: If you interact with us on platforms like Instagram or X, we may collect information you make public (e.g., username, comments).
• Marketing Partners: We may receive information from third-party advertising or analytics partners to improve our marketing efforts.

2. How We Use Your Information

• Process and fulfill orders, including shipping and payment processing.
• Communicate with you about your account, orders, or customer service inquiries.
• Send promotional emails, newsletters, or marketing offers (you can opt out at any time).
• Personalize your experience on our Website (e.g., recommending products based on your browsing history).
• Improve our Website, products, and services through analytics and feedback.
• Comply with legal obligations or protect against fraud.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist with payment processing, shipping, website hosting, or marketing (e.g., Shopify, PayPal, FedEx). These providers are contractually obligated to protect your information.
• Legal Compliance: If required by law, we may disclose your information to comply with legal processes or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of SNAKE assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track Website usage, and deliver targeted ads. You can manage your cookie preferences through your browser settings or our Website’s cookie consent tool. Note that disabling cookies may affect Website functionality.

5. Your Choices

• Marketing Communications: You can opt out of promotional emails by clicking the "unsubscribe" link in our emails or contacting us.
• Account Information: You can update or delete your account information by logging into your account or contacting us at support@snakewear.com.
• Cookies: You can disable cookies through your browser settings, but this may limit Website functionality.

6. Data Security

We implement reasonable security measures to protect your information, such as encryption for payment processing and secure servers. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

7. International Users

If you are located outside [insert your country, e.g., the United States], your information may be transferred to and processed in our country. By using our Website, you consent to this transfer. We comply with applicable data protection laws, such as GDPR for EU residents or CCPA for California residents.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of targeted advertising or data sharing (e.g., under CCPA for California residents).

To exercise these rights, contact us at support@snakewear.com. We will respond within the timeframes required by law.

9. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing information.

10. Children’s Privacy

Our Website and services are not intended for individuals under 13 years old. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Website with the "Last Updated" date. Your continued use of our Website or services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: support@snakewear.com
• Address: [Insert your business address]
• Phone: [Insert phone number, if applicable]

Return Policy

Last Updated: October 13, 2025

1. Eligibility for Returns

You may return eligible items within 30 days of delivery, provided they meet the following conditions:

• Items are unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
• Items are not custom-made, personalized, or marked as final sale.
• You have proof of purchase (e.g., order confirmation email or receipt).

2. Non-Returnable Items

The following items cannot be returned or refunded unless defective:

• Custom or personalized items.
• Underwear, swimwear, or other items deemed non-returnable for hygiene reasons.
• Items marked as “final sale” at the time of purchase.

3. Return Process

1. Contact us at support@snakewear.com within 30 days of delivery to request a Return Merchandise Authorization (RMA) number. Include your order number and reason for return.
2. Pack the item securely in its original packaging, including all tags and accessories.
3. Include the RMA number in your return package.
4. Ship the package to the return address provided in your RMA confirmation using a trackable shipping method.

Note: You are responsible for return shipping costs unless the item is defective or we made an error in your order.

4. Refunds

Once we receive and inspect your return:

• We will notify you via email of approval or rejection of your refund.
• If approved, your refund will be processed to the original payment method within 7–10 business days. Shipping fees, taxes, and duties are non-refundable.
• Refunds may take additional time to appear in your account, depending on your payment provider.

5. Exchanges

We offer exchanges for items of equal or lesser value, subject to availability. To request an exchange:

• Follow the return process above and indicate your preferred replacement item.
• If the replacement item is less expensive, we will refund the difference. If more expensive, you will be charged the difference.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Contact us at support@snakewear.com within 7 days of delivery with photos of the issue.
• We will provide a prepaid return shipping label and either replace the item or issue a full refund, including shipping costs.

7. International Returns

International customers may return eligible items within 30 days, but you are responsible for return shipping costs and any customs duties or taxes. We recommend using a trackable shipping method. Refunds will be issued in USD, and currency conversion fees may apply.

8. Contact Us

If you have questions about this Return Policy, please contact us at:

• Email: support@snakewear.com
• Address: [Insert your business address]
• Phone: [Insert phone number, if applicable]

Shipping Policy

Last Updated: October 13, 2025

1. Shipping Destinations

We ship to [insert countries or regions, e.g., the United States, Canada, EU, etc.]. If your country is not listed at checkout, please contact us at support@snakewear.com to inquire about shipping availability.

2. Shipping Rates and Times

• Shipping Rates: Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method (e.g., standard, expedited).
• Processing Time: Orders are processed within 1-3 business days, excluding weekends and holidays.
• Delivery Time: Estimated delivery times vary by region and shipping method:
  • United States: 3-7 business days (standard), 1-3 business days (expedited).
  • International: 7-21 business days, depending on destination and customs processing.

  Delivery times are estimates and not guaranteed. Delays may occur due to weather, holidays, or carrier issues.

3. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order using the carrier’s website (e.g., USPS, FedEx).

4. Shipping Address

Please provide accurate shipping information at checkout. SNAKE is not responsible for delays or lost packages due to incorrect or incomplete addresses. If your order is returned to us due to an undeliverable address, you may be responsible for additional shipping costs to resend it.

5. International Shipping

• Customs and Duties: International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer. Contact your local customs office for details.
• Currency: All prices are listed in USD. Currency conversion fees may apply based on your payment method.

6. Lost or Damaged Packages

• Lost Packages: If your order does not arrive within the estimated delivery window, contact us at support@snakewear.com with your order number. We will work with the carrier to investigate and, if necessary, issue a refund or replacement.
• Damaged Packages: If your order arrives damaged, contact us within 7 days of delivery with photos of the damage. We will provide a replacement or refund per our Return Policy.

7. Contact Us

For shipping-related questions, please contact us at:

• Email: support@snakewear.com
• Address: [Insert your business address]
• Phone: [Insert phone number, if applicable]